Refund policy

We have a 7-day return policy, which means you have 7 days after picking up your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shirley_lee1234@yahoo.com.au. Please note that returns will need to be brought back to our store at the following address: The Tea Empire, 50 Mount Alexander Rd, Travancore, VIC 3032.

If your return is accepted, we’ll provide you with instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shirley_lee1234@yahoo.com.au.

Damages and issues Please inspect your order upon pick-up and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food and drinks), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges For any exchange requests, please contact us at shirley_lee1234@yahoo.com.au, and we will provide you with further instructions.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shirley_lee1234@yahoo.com.au.